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Shipping and Returns

Shipping and Returns

Shipping Policy

Richmond Paper and Ink puts forth great effort to ensure that all orders are shipped in a timely manner and at a reasonable cost. All orders placed on this site are subject to product availability and will be shipped according to our shipping policies.

Free Shipping Offers

For a limited time, qualifying online orders of 10 + cases of POS paper rolls and/or 12 + dozen printer ribbons will be shipped free of charge via standard shipping to customers within the 48 continuous States and can only be delivered to one address. Please see each item to see if free freight is applicable.

Free shipping does not include additional services such as liftgate delivery, inside delivery, call notification, residential delivery or express shipment. If you require any of those additional services, additional fees with be assessed prior to shipment.

Richmond Paper and Ink is based in Schertz Texas. So for those fortunate customers that are also in Schertz, San Antonio, and the surrounding areas, we provide free next business day delivery. Please see our Free Next Business Day Delivery page. If you need same day delivery additional charges may incur. Please contact one of our customer service specialists at 210.650.9500 to make arrangements.

Shipping Methods and Charges

Richmond Paper and Ink ships orders to both commercial addresses and residential addresses. Commercial addresses are defined as business addresses situated on commercially zoned real estate, as determined by the freight carrier. Residential addresses include homes, apartments, condominiums, and other dwellings designated by the carrier as a residential address. Deliveries to residential addresses may incur additional fees. Businesses operated from a house, apartment, or other dwelling not considered commercial addresses and will be charged any applicable residential delivery fees. Most orders are shipped via UPS. The shipping charges are automatically calculated online based on the weight of the carton in which you ordered. In order to give you the best possible rate, we will contact you with a quote of the shipping charges for items that do not qualify for Free Shipping using the email address you provided with your order. You will not be charged for this order until you have accepted the shipping quote we have provided. Some oversized or heavy items requiring special handling may be placed on a wooden pallet and shipped via common carrier (truck freight). Common carrier shipments are delivered curbside, that is, at the end of the driveway or along the street curb. Commercial addresses with loading docks will have the delivery made at the dock. Common carrier shipments require a signature at the time of delivery.

IMPORTANT: You will need to be sure that you have sufficient and proper equipment and personnel to unload products delivered via common carrier, as their drivers are not required to provide assistance in unloading your order. If you have them assist you in unloading there will be an additional fee billed to you for their services. If you require methods and/or services not specified above, including but not limited to inside delivery, liftgate delivery, upstairs/high-rise delivery, delivery notification, residential delivery, or date specific delivery, you must contact us for a price quote on the desired additional service(s). The charges for these additional services will be in addition to any shipping charges.

Delivery Time

Due to our vast inventory, we are able to ship most orders within the same day of receiving it, with approved payment. Your expected delivery date is determined by the date of shipment from our shipping centers and the shipping preference you select.

While we will make every effort to provide your order by the desired date, Richmond Paper and Ink does not guarantee the timely delivery of any item. To avoid disappointment, please allow sufficient time for delivery. All shipments travel during normal business days, which do not include weekends, holidays, and other official days of rest. Please remember to take into account federal holidays, inclement weather, and other factors beyond our control that may affect the arrival of your order.

Cancelling an Order

If you need to cancel an order, please contact us during our normal business hours as soon as possible, preferably by phone for fastest action. If the order has not shipped, we will stop the order and cancel or refund any charges we have posted for the order. You will be responsible for round trip shipping costs on any order that has been shipped prior to cancellation, that is refused at time of delivery, or is shipped in good faith by returned to us due to incorrect or incomplete shipping information.

Return Policy - Your Satisfaction is ALWAYS Guaranteed!

If you are ever not completely satisfied with your purchase, we will quickly replace it, or you may return it for a full refund of the purchase price.

We know that you will be very satisfied with your purchase; however, in the event that you experience any problems, we’re here to help resolve them fast.

Replacements - Defectives

Most issues can be addressed quickly by troubleshooting. Call one of our knowledgeable customer service specialists at 800.245.7426 for assistance. If we cannot help resolve your issue, we will gladly send you a replacement at no charge and have the original product picked up. For defective items, you may return them for replacement within 60 days of purchase. We reserve the right to replace a defective product or issue a refund for that product at our sole discretion.

Returns

We understand that there may be times when you need to return an item or two to us. And we will gladly help with this. We do ask that you call and obtain a Return Authorization number (RA #) first. This helps us track your return and ensures that it is resolved according to your wishes. The RA # must be clearly written on the outside of the returned package, only returns with a valid RA # will be accepted.

On all returns, we will refund you the price you paid for the items your returning if they are in re-sellable condition. Products found to be damaged or altered in any way from their original condition will not be replaced nor will a refund be made for them. If a product is unused but the packaging is opened, marked on or damaged in any way, we will not be able to have it returned.

If you ordered the wrong product you will be charged shipping for the correct replacements to be sent and you will be responsible for the original ordered products back to us, plus any applicable charges such as a 10% restocking fee. If we sent you the wrong products, we will cover the shipping cost and the call tag to return the items.

Please allow up to 7 business days to process your return from the time it reaches our Returns Department. All credit requests will be completed within 7 business days, but please note that it may take your credit card company up to 30 days to apply your credit.

Exchanges

If you wish to make an exchange, the fastest way is to simply re-order the new items and then return the items you do not want. Please obtain a RA number first before returning your unwanted items.

If you have any questions about our return policy and guarantee, please call one of our customer service specialists at 800.245.7426.

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